Legal
Legal
The terms and policies that apply when you use Stataa, as a customer, as a shop, or as part of our team.
Draft, not yet in force. These policies are awaiting legal review and will be finalised before the pilot opens.
Terms of Use
These are the basic rules for using Stataa. Shops sell surplus food here, you pay in the app and collect it yourself, the shop is responsible for the food, and you must be 18 or older.
Privacy Policy
This explains what personal data Stataa collects, why, who sees it, where it is stored (including on our pilot server in Germany) and how long we keep it. You can see, correct or delete your data and withdraw consent at any time.
Cancellation & Refund Policy
You can cancel for a full refund until the cancellation cutoff before pickup starts. After that, or if you do not collect, there is no refund. If the shop cancels or the food has a real problem, your money goes back to the payment method you used.
Food Safety & Surplus Food Disclaimer
Food on Stataa is surplus, which means good food a shop could not sell in time. The shop, not Stataa, is responsible for its safety. Check the veg mark and allergens, collect on time, and eat or refrigerate the food quickly.
Grievance Redressal & Contact
How to reach Stataa, how to escalate a complaint to our Grievance Officer, how fast we respond, and where to go outside Stataa if you are not satisfied.
How Shops Are Ordered
The order shops appear in on the map and list, what decides it, and what doesn't — no shop can pay to rank higher.
Pickup & No-show Policy
How collecting your food works — the pickup window, your code, arriving early or late, what happens if you don't come, and what happens if the shop can't hand over.
Scam & Payment Safety
How common payment scams work, what Stataa will and will never do, and where to report fraud. If you have lost money, call 1930 at once.
Seller Partner Agreement
This is the contract between your shop and Stataa. It covers who can sell, honest listings, pickup-code handover, commission and payouts, taxes, strikes, prohibited items and food safety.
Staff Code of Conduct & Confidentiality
How everyone who works in Stataa's staff tools must treat customer, shop and company information and money. Open only what your task needs, never ask anyone for an OTP or PIN, never move money outside the platform, and report problems at once.